Terms & Conditions

1. About us

Deposit Saver is a trading name of Operation X Ltd ("we", "us", "our"), providing home cleaning, mobile car valeting, jet washing and property maintenance services across Bristol, Bath, South East London and Kent, UK.

2. Bookings

By booking a service through depositsaver.co.uk you confirm the details you provide are accurate and that you are authorised to grant access to the property or vehicle at the scheduled time. A booking is only confirmed once payment has been successfully processed.

3. Pricing & payment

All prices are shown in GBP and include VAT where applicable. Memberships are billed monthly or yearly in advance via Stripe. One-off services are charged in full at the time of booking. We may adjust prices for future billing periods with reasonable notice.

4. Cancellations & rescheduling

You may reschedule or cancel a one-off booking free of charge up to 24 hours before the scheduled start time. Cancellations within 24 hours, or where our team is denied access on arrival, may be charged in full. Membership cancellation is covered in section 11, including the monthly minimum term and yearly renewals.

5. Our service

We will perform services with reasonable care and skill. Where a service falls short of the standard described, please notify us within 48 hours and we will return to put it right where reasonably possible. We are not responsible for pre-existing damage, wear and tear, or items that cannot be safely cleaned or treated.

6. Access & safety

You are responsible for providing safe access, working utilities (water and power where required), and removing valuables or fragile items from the work area. We reserve the right to refuse or stop work where conditions are unsafe.

7. Liability

We carry public liability insurance. Our total liability for any claim arising from a service is limited to the amount paid for that service, except where liability cannot be limited by law (such as for death or personal injury caused by negligence).

8. Deposit guarantee

Our House Refresh Package is designed to help tenants recover their deposit but does not guarantee any specific outcome from a landlord, agent or deposit scheme. Deductions made by third parties are outside our control.

9. 24-hour re-clean guarantee

The 24-hour re-clean guarantee is available to members with an active membership plan (any tier). If your landlord or agent raises a cleaning issue with an area we cleaned, we will return within 24 hours of your report and re-clean the affected areas at no extra cost, subject to the following:

• Issues must be reported within 48 hours of the clean being completed, with a description of the affected areas.
• The guarantee covers cleaning standard only — areas we missed or did not clean to the agreed checklist. It does not cover pre-existing damage, wear and tear, or repairs.
• The property must not have been re-occupied or used between the clean and the report. Mess or soiling created after our clean (including gatherings, parties, pets, or continued occupation) is not covered.
• Our dated photographic inspection report records the condition of the property at completion and is the reference for assessing any claim.
• One free return visit per clean, covering the affected areas only.

10. Offers & promotions

£25 off your first clean: available to new customers on their first booking with us, one per household or property, and applies to one off cleans only — it cannot be used on membership subscriptions. Cannot be combined with other offers or discounts. Yearly membership savings apply when paying annually in advance. We may withdraw or amend promotional offers at any time; bookings already confirmed keep the price agreed at booking.

11. Memberships, minimum term & cancellations

Membership prices cover properties of up to 3 bedrooms. Properties with 4 to 5 bedrooms pay a larger home surcharge shown at checkout; properties with 6 or more bedrooms are quoted individually.

• Monthly memberships run for a minimum term of 3 months. If you cancel earlier we may invoice the balance of the minimum term.
• Yearly memberships are billed once a year and renew annually. Cancelling stops the next renewal; it does not shorten the current paid year.
• You have a 14 day cooling off period from signup under the Consumer Contracts Regulations. If we have already carried out a visit within that period, the value of that visit is deducted from any refund. After the cooling off period, yearly fees are not refunded in part.

12. Governing law

These terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact

Questions about these terms? Email depositsaveruk@gmail.com.